Courier specific guidelines

In addition to leaving a signed and dated note, please note the following special courier specific conditions:

DHL

Depending where the driver collects from, the parcel may need to be left open so they can perform a security check. This means you will normally have to hand over the parcel to the driver.

FedEx

FedEx are unlikely to collect a parcel they find outside of a property. We recommend only doing this as a last resort.

Points to consider:

• If the courier does not scan the parcel on collection, there is no proof that the driver collected the parcel and you will be unable to claim compensation for loss.

• We cannot be held responsible if your parcel is stolen from the place where you left it.