Parcelhero Ireland
Support

Support

Collection

I need an ETA, can you contact the courier?

I need an ETA, can you contact the courier? 

Unfortunately, we are unable to contact the driver as they are not permitted to take calls whilst driving, we understand how frustrating this can be if you're anxious about an important collection. Drivers always try their best to get to every collection before 6pm.

What to do now: 

Keep tracking regularly, if any collection issue occurs, you’ll see a status update from the courier.

If collection fails - you have the following options: 

  1. Rebook collection - Track your shipment to get started.

  2. Drop off at a depot - Check online for your nearest depot.

  3. Drop off at a local shop - Track your shipment to see if eligible and find your nearest drop off point.

Evri collections: Evri offers three collection attempts as standard; if your collection fails you do not need to rebook. They will automatically re-attempt the next day.