My parcel has been collected — why isn’t there any tracking update?

If your parcel was collected but your tracking hasn’t updated, the driver may have forgotten to scan it. In that case, tracking will update once your parcel reaches the depot and is scanned there.

If there is still no update by 9am the following day, please contact us and we’ll investigate with the courier.

Tip: Always ask the driver to scan your parcel before they leave, to ensure your tracking updates correctly.