The driver rang the door but didn’t wait for me to answer

We understand it can be frustrating if the driver does not give you time to get to your door. Sometimes drivers are too hasty and just assume there is no one home. Please bear in mind it is in the driver's interest to collect your parcel on the first attempt, as returning at a later date costs the courier time and money.

Unfortunately, from the courier’s perspective, if they knock on your door or ring your bell, and you do not answer in time, they consider this your fault. We’re sorry but you will need to rebook your collection, track your shipment to get started. Depending on the courier, rebooking may be chargeable.