The driver took the wrong parcel. What can I do?

If you have given your collecting driver the wrong parcel, you should contact us as soon as possible with details about the parcel so we can ask the courier to try and locate and return it.

When contacting us, you will need to provide us with the following information:

1. A description of the parcel and any unique identifying marks.

2. The tracking number

3. The courier it was given to.

4. The carrier it was meant for

We’ll contact the courier to request the return of the parcel. If the driver is contacted in time they may be able to return the same day. If not, we’ll work with the depot where your parcel is headed to find and return your parcel on the next working day.