I’ve paid for my booking, but I have not received confirmation or my labels
If you have completed your payment but are still missing key documentation, it is due to one of the two issues below.
Issue 1: Missing Order Confirmation
The most common reason for not receiving your initial order confirmation is that the email was filtered out.
Action:
Check your Spam/Junk folder for the confirmation email.
Issue 2: Shipping Label Generation Error
If you saw an error message immediately after completing your booking, or if you see a status update on your dashboard, it means there was an issue producing the shipping labels.
Reason for Error
Label errors generally occur due to address validation failures (e.g., mismatched cities or postcodes). Each carrier has strict formatting expectations that must be met.
Resolution Process
You do not need to do anything. When an automatic label fails, our team is notified immediately and will manually intervene to correct the address data and issue the label.
Estimated Resolution Time
Target: We aim to resolve these issues within 1 hour (during standard business hours).
Notification: We will notify you via email and update your dashboard status as soon as the labels are ready to print.
Need Further Help?
During busy periods or for complex validation issues, it may take slightly longer than one hour. Rest assured, we are actively working on your case.
Action: We will send the labels as soon as they are fixed. However, if the delay is significant, please feel free to reach out to our support team.