Money has been taken out of my account but I don't know what for?
When a carrier audits your shipment, and determines the weights or dimensions are different to the ones you provide us, we automatically take payment for the additional charges due. These can include:
Charges for weight discrepancies.
Additional surcharges that have been triggered based on the size of your item.
We prompt you about this during the booking process, and we send you a copy of the invoice detailing the charges.
If you wish to appeal the charges you can do so, however you will need to provide photographic evidence to support your claim. We also prompt you during the booking process to take photos of your parcels size and weight.