Step 1 - About your parcel

Description

Provide a brief description of your shipment. If you're shipping electronics we recommend also including a model number. If you’re sending more than one item, try to provide as much detail as you can within the character restriction.

Value

Please enter the total value of the items you're sending.

Parcel protection

For most services we offer £50 parcel protection for loss or damage. For shipments over £50 we recommend you purchase our parcel protection.

Step 2 - Collection and delivery details

If you have selected a collection service

Enter the collection and delivery addresses and contact details, taking care to enter the city, state and postcode accurately. 

If we ask for the sender and receiver phone number and email, it’s because it’s required by the courier. 

Why couriers need contact details: 

• Senders email: We require the sender's email address so we can send them the shipping labels. If you're not the sender, we will email them to the sender with you in copy. 

• Sender's phone number: Couriers require a local contact number in the collection country, in case there are any issues with collection. We appreciate it’s not always possible to obtain a number, but unfortunately some couriers will not let you book unless you can provide this. If you're based in the same country as the sender, you could provide your number as a workaround.

• Receiver's email: We require the Receiver's email address so we can keep them updated of delivery issues. Couriers often also require the email for customs clearance issues. 

• Receiver's phone number: Couriers require a local contact number in the delivery country, in case there are any issues with delivery. We appreciate it’s not always possible to obtain a number, but unfortunately some couriers will not let you book unless you can provide this. If you're based in the same country as the receiver, you could provide your number as a workaround. 

If you have selected a drop off service

Choose your nearest drop off location.

Step 3 - Customs information

If you are sending an international shipment you will need to provide some additional information on what you are shipping and why as your shipment will go through customs clearance and may also have duty and tax charges applied.

We use the information you enter on this step to create a customs invoice, which will then be submitted to customs by the carrier.

Completing your customs declaration

Tell us why you're sending your shipment

The reason you are sending the shipment is important, as it can affect the amount of duty or tax. For example, many countries allow you to send low value gifts and personal effects without having to pay duty or tax, whereas if you're selling something, duty will be due.

Note:

1. Some countries do not charge duty and tax on gifts and personal effects up to a certain value.

2. You don't have to provide a declaration statement, but you can use this field to provide more detail if you need to.

3. Some countries also require the personal or business tax ID of the receiver – For most countries this is not mandatory but if you provide this when booking, it can help speed up customs clearance.

Tell us how many of each item you're sending and how much they are worth:

Note: Add a new entry for each type of item you are sending.

Quantity

Tell us how many of this item you're sending.

Description

Be as specific as possible, for example, instead of entering T-shirt, enter V-Neck cotton t-shirt, or if you're sending electronics enter the model number.

Value

Enter the quantity of each item you're sending and the price of each.

Country of Origin

If you’re not selling the item: Simply select your home country.

If you’re selling something: Enter the country that the products you're selling were made in.

Step 3: Confirmation & payment

Time for a final check of everything you have entered before confirming. You can then either progress to payment or add this shipment to your basket and start creating another shipment.

Payment

We offer a variety of secure methods to pay, including debit and credit cards. Once you have paid you will be able to print off your shipping labels.