Support
Making A Booking
Making a booking
What information you will need before you book
How do I weigh and measure my parcel?
The address does not have a postcode, but it won't let me continue without one?
Why do you need my contact information?
Information we need for the sender and receiver and why ?
eBay doesn’t provide me with the recipient’s phone number. What do I do?
Will you share my information with anyone else?
How do I make sure I have the right address?
What if the system can't find my address?
Why is the address that I entered not working?
Can you offer assistance with placing a booking?
Can you take payment over the phone?
What will happen if my parcel is bigger than I paid for?
Can I check the dimensions I provided when I booked?
Can you always deliver to a residential address?
How many parcels can I send in a single shipment?
Can you guarantee there will be no additional size or weight based surcharges?
The town/city name has changed, your website is suggesting the wrong name.